Job Summary

We are seeking a dynamic and experienced Cluster Reservation Assistant Manager to join our team in Dubai United Arab this role you will be responsible for overseeing and optimizing the reservation processes across multiple properties within our hotel group ensuring exceptional customer service and maximizing revenue opportunities.

Manage and coordinate reservation activities for multiple properties within the cluster
Supervise and train reservation team members fostering a culture of excellence and continuous improvement
Analyze booking trends and occupancy data to optimize revenue management strategies
Collaborate with sales marketing and revenue management teams to develop and implement effective pricing and promotional strategies
Handle complex reservation inquiries special requests and VIP bookings
Ensure accurate and timely processing of reservations across all channels
Monitor and maintain high standards of customer service within the reservation department
Generate and analyze reports on reservation performance and key metrics
Stay updated on industry trends and competitor activities to maintain a competitive edge
Implement and maintain standard operating procedures for the reservation department
Resolve escalated customer issues and complaints in a professional and timely manner

Qualifications :

Bachelors degree in Hospitality Management Business Administration or related field
Minimum 3-5 years of experience in hotel reservations or related field with at least 2 years in a supervisory or management role
Proficiency in reservation management systems and Microsoft Office suite
Strong leadership and team management skills
Excellent customer service and interpersonal skills
Advanced problem-solving and decision-making abilities
Exceptional communication skills both verbal and written
Demonstrated ability to multitask and work efficiently in a fast-paced environment
In-depth knowledge of hospitality industry trends and best practices
Familiarity with revenue management principles and strategies
Fluency in English; knowledge of Arabic or other languages is a plus
Hotel management certifications are preferred
Ability to work flexible hours including weekends and holidays as required

Remote Work :

Employment Type :

Full-time

Manage and coordinate reservation activities for multiple properties within the cluster
Supervise and train reservation team members fostering a culture of excellence and continuous improvement
Analyze booking trends and occupancy data to optimize revenue management strategies
Collaborate with sales marketing and revenue management teams to develop and implement effective pricing and promotional strategies
Handle complex reservation inquiries special requests and VIP bookings
Ensure accurate and timely processing of reservations across all channels
Monitor and maintain high standards of customer service within the reservation department
Generate and analyze reports on reservation performance and key metrics
Stay updated on industry trends and competitor activities to maintain a competitive edge
Implement and maintain standard operating procedures for the reservation department
Resolve escalated customer issues and complaints in a professional and timely manner

Qualifications :

Bachelors degree in Hospitality Management Business Administration or related field
Minimum 3-5 years of experience in hotel reservations or related field with at least 2 years in a supervisory or management role
Proficiency in reservation management systems and Microsoft Office suite
Strong leadership and team management skills
Excellent customer service and interpersonal skills
Advanced problem-solving and decision-making abilities
Exceptional communication skills both verbal and written
Demonstrated ability to multitask and work efficiently in a fast-paced environment
In-depth knowledge of hospitality industry trends and best practices
Familiarity with revenue management principles and strategies
Fluency in English; knowledge of Arabic or other languages is a plus
Hotel management certifications are preferred
Ability to work flexible hours including weekends and holidays as required

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
E Learning
Air Pressure Handling
Client Services
Jboss
Entry Level Finance

Apply Now

About Company

Minor International

In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click