Sales Manager

Job Overview

At Mumzworld were on a mission to redefine the online shopping experience for mothers and children and I believe your background aligns perfectly with our vision.

Were currently building out our Sales & Commercial function and are looking for someone to own offline retail growth partner relationships and commercial enablement.

Key Responsibilities:

1. Sales & Business Development

• Develop and execute sales strategies for offline retail channels targeting revenue growth and market expansion.

• Identify and secure new business opportunities fostering long term partnerships with key customers retailers and strategic accounts.

• Maintain key account relationships ensuring high levels of partner satisfaction and repeat business.

• Conduct market analysis and competitor benchmarking to inform pricing product placement and promotional strategies.

2. Partner Training & Enablement

• Train partner teams and retail staff on product knowledge sales techniques and operational procedures to ensure consistent brand representation.

• Provide technical guidance and SOPs for handling complex situations such as warranty claims repairs or customer escalations.

3. Warranty & After-Sales Support

• Oversee warranty claims including in store repairs and replacement logistics.

• Develop guidelines and training modules for partner teams to handle warranty and service issues effectively reducing resolution time and operational load.

• Monitor after sales metrics identify trends and propose solutions to improve product reliability and customer satisfaction.

4. Operations & Commercial Enablement

• Manage product listing and catalogue optimization for Retail partners ensuring accurate SKU pricing and compliance with brand standards.

• Handle financial operations including invoicing payment reconciliation and commercial reporting to ensure accuracy and compliance.

• Lead seasonal planning coordinating new product launches advance orders inventory allocation and sales projections for upcoming seasons.

• Provide data driven insights to optimize stock levels improve partner readiness and maximize profitability.

5. Strategic Cross-Functional Coordination

• Act as a bridge between sales marketing supply chain and finance teams ensuring smooth end to end operations.

• Develop and implement process improvements and SOPs for sales partner training and operational workflows.

• Deliver analytics and performance reporting to leadership enabling informed decision-making and strategic planning.

6. Impact & Value Delivered:

• Directly drives revenue growth through strategic sales new business acquisition and partner enablement.

• Enhances partner efficiency and customer satisfaction by providing training warranty support and operational guidance.

• Strengthen Andadors offline presence through meticulous operational oversight product listing optimization and pre season planning.

• Serves as a key strategic advisor to leadership providing actionable insights on sales trends market dynamics and operational efficiency.
  

What we are looking for

Experience

• 5 years of experience in Sales Business Development Account Management or Commercial roles ideally within retail FMCG consumer electronics or baby/kids categories.

• Proven track record managing offline retail channels distributor relationships or key account portfolios in the GCC.

• Experience handling warranty after-sales operations or service centers is a strong advantage.

• Demonstrated ability to lead partner training sales enablement programs and retail onboarding processes.

• Hands-on experience with catalogue management SKU accuracy pricing updates and POS coordination.

• Strong exposure to seasonal planning forecasting and coordinating product launches.
  

Qualifications

• Bachelors degree in Business Marketing or a related field.

• Strong proficiency in Excel/Google Sheets sales reporting tools and CRM/ERP systems.

• Excellent communication presentation and relationship-building skills.

• Analytical and detail-oriented with the ability to turn data into actionable insights.

• Strong problem-solving skills with the ability to manage escalations and operational issues.

• Ability to thrive in a fast-paced high-growth environment with a hands-on ownership-driven mindset.