Call center Executive
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Job Summary
Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls assisting families interested in admissions at our school with their queries resolving issues and ensuring parent satisfaction while following company policies and procedures.
Key Responsibilities:
- Answer inbound calls from families promptly and professionally.
- Make outbound calls towards new leads follow-ups to existing parents collecting feedback from existing parents.
- Handle parent inquiries complaints and requests with accuracy and empathy.
- Provide detailed information about the school its processes & upcoming events/ activities.
- Record & update details of all interactions in the CRM.
- Escalate complex issues to senior team members & refer cases to specific teams depending on case history.
- Achieve daily/weekly/monthly call handling and performance targets.
- Maintain a positive professional and courteous tone during all customer interactions.
- Follow call scripts quality standards and compliance guidelines.
Requirements
- Bachelors degree is a must.
- Prior customer service or call center experience is an advantage but not mandatory.
- Excellent English communication Skills.
- Active listening and problem-solving abilities.
- Ability to remain calm under pressure and handle difficult parents.
- Basic computer knowledge and familiarity with MS Office/CRM tools.
- Flexible working in shifts for an international location.
Disclaimer
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IRE does not guarantee employment job placement or hiring outcomes. We are not responsible for verifying or authenticating the job postings submitted by our clients. All job listings are provided directly by employers and IRE acts only as an intermediary between job seekers and job posters.
Key Skills
- Children Activity
- Feed
- ASP.NET
- Corporate Strategy
- Health And Safety Management
