Assistant Guest Relation Manager
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Monthly Salary:
Posted on:
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Job Summary
- Assist in managing guest inquiries requests and complaints in a timely and professional manner
- Support the Front desk team in coordinating guest services and activities
- Oversee check-in and check-out processes ensuring smooth and efficient operations
- Collaborate with other departments to fulfill guest needs and resolve issues
- Train and mentor guest relations staff to maintain high service standards
- Assist in creating and implementing guest satisfaction initiatives
- Monitor and analyze guest feedback to identify areas for improvement
- Participate in special events and VIP guest arrangements
- Ensure compliance with hotel policies and local regulations
- Assist in managing the guest relations budget and resources
Qualifications :
- Required Education and Experience: Diploma or degree in vocational hospitality 5 7 years experience in 45-star Hotel
- Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
- Previous experience in Front Office or Guest Services
- Good Communication skills
- Experience with Front Office Systems
Additional Information :
- Preferably Turkish Speaker.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Accounts Receivable
- Customer Support
- Esol
- Activex
- Embedded C
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
