Account Manager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Account Manager (Account Success
Manager)
Location: Dubai UAE
Type: Full-time Part time (Hybrid)
Source It supports businesses across UAE GCC and Egypt with Recruitment HRO
About Source It
outsourcing/BPO and HR support solutions. We work with fast-moving clients who expect
speed quality and strong account ownership.
Role Summary
Were hiring an Account Manager (Account Success Manager) in Dubai to own client
relationships end-to-end after onboarding and throughout delivery. You will support the
commercial team to close deals then ensure smooth day-to-day operations by coordinating
internally with recruiters and operations teams managing client expectations and driving
retention and growth.
This role is ideal for someone with recruitment HRO experience who can operate confidently
with clients handle multiple open requirements and keep delivery on track.
Key Responsibilities
Client Success & Operations (Day-to-Day)
Own the client relationship post-signing: requirements intake service scope alignment
delivery follow-up and performance reviews.
Manage day-to-day coordination for active accounts (roles timelines priorities feedback
loops and issue resolution).
Ensure service delivery quality for recruitment and HRO services (e.g. onboarding
payroll support coordination HR support outsourcing coordinationbased on scope).
Track SLAs weekly progress and pipeline updates with clients and internal teams.
Deal Support & Growth
Support the sales team in closing: proposal support scope clarification commercials
coordination and client follow-ups.
Identify upsell/cross-sell opportunities (more roles additional HR services outsourcing
support) and convert them into expansions.
Lead renewals and account retention plans.
Internal Coordination
Act as the bridge between clients and internal teams (Recruitment Ops HR Finance).
Run weekly internal account check-ins and ensure fast escalations and resolutions.
Maintain accurate account data and reporting in CRM and shared trackers.
Requirements
Requirements
37 years experience in Account Management / Client Success within Recruitment
Staffing or HRO.
Strong understanding of recruitment delivery cycles (job intake sourcing shortlist
interview offer onboarding).
Proven ability to manage multiple clients and priorities in parallel.
Excellent communication stakeholder management and negotiation skills.
Strong organization and reporting discipline (CRM trackers follow-ups meeting notes
action items).
Based in Dubai or able to work in Dubai.
Company Industry
IT Services and IT Consulting
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
