Service HUB Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Role: Service Hub Specialist
Location: Dubai
Role Purpose:
- The Services Hub Specialist is responsible for ensuring the smooth and efficient delivery of services across multiple branches acting as centralized point of contact for service-related inquiries and operations.
- This role involves working closely with ROM Branches and other team members to ensure high-quality service delivery customer satisfaction and operational efficiency.
Key accountabilities of the role:
Service Delivery & Quality:
- Ensure timely and accurate delivery of assigned services meeting established quality and performance standards.
The Service Hub will be managing services but not limited to:
- Early Settlement from other Banks
- Deceased
- Court Orders
- Retention
- Collection
- Exception User Access
- Account Opening QC Remediation
- SDL Overdue and Fees Management
- DD Issuance
- GL Financial Posting
- Daily Reports
- KYC/ODD Update
- Exit Relationship
- Other services of the Branch will be added in the future based on the volume team capacity and Management approval.
- Proactively identify and address potential service bottlenecks to maintain seamless service provision.
Customer Interaction & Issue Resolution:
- Act as the primary point of contact for customers handling inquiries service requests and escalating with professionalism.
- Analyze and resolve service-related issues promptly ensuring a positive customer experience.
Operational Coordination:
- Collaborate with team members and other departments to ensure efficient service operations across multiple branches.
- Provide regular updates and feedback to the service Hub Team leader on service activities and operational improvement.
Data Management & Reporting:
- Maintain accurate records of all daily and monthly activities including service transactions and customer interactions.
- Prepare comprehensive reports on service performance customer feedback and improvement suggestions.
Customer Feedback & Service Improvement:
- Collect and analyze customer feedback to identify service gaps and recommend enhancement to the branch development team
- Support the development and implementation of service improvement plans aimed at increasing customers satisfaction and loyalty
Adaptability and Continuous Improvement:
- Demonstrate flexibility in adapting to process changes and new service allocation requirements.
Ad Hoc Assignment:
- Undertake and complete any additional responsibilities or assignments entrusted by the line manager.
Results required:
- Internal Audit & ICD Comments - Provide support in preparing detailed responses to internal audit and ICD comments relating to financial products and financial customer services.
- Compliance of policies & procedures Comply and perform Key operational controls as required in ADIBs polices & procedures in day-to-day operations.
Qualification skills / technical knowledge required for this role:
- Bachelors degree in business administration finance or related field (preferred).
- Minimum of 2-3 years of experience in the Banking industry preferably in customer service or operation.
- Proficiency in banking systems and service platforms
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- High attention to detail and accuracy.
- Adaptability to change and proactive attitude toward process improvement.
- Proven ability to handle customers inquiries and escalation
- Experience working collaboratively with cross-functional teams to achieve common goals.
- Broad knowledge of ADIBs Retail Banking financial products & services
- Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
- Good Knowledge of UAE banking practices regulations & risks
- Thorough knowledge of all the regulations issued by Central Bank of UAE
- General awareness of competitors in the local market
- Management information skills
This position is for UAE Nationals only.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
