Job Description Summary

Job Description

Roles and Responsibilities

• Track the overall GridBeats APM Software project deliveries and outcomes across the portfolio

• Build own and continuously improve a unified framework for delivering GridBeats APM projects

• Establish and run portfolio governance: cadence dashboards risk/issue management change control and executive reporting

• Maintain the overall KPIs of all delivery teams and drive performance improvements across regions

• Lead all delivery teams with transparency; manage delivery managers/engineers and across multi-site multi-cultural teams

• Support and coach delivery teams and Delivery Managers on execution quality stakeholder management and risk mitigation

• Ensure knowledge transfer (technologies GridBeats products best practices) via communities of practice playbooks and formal training

• Drive workforce planning: capacity hiring onboarding career development succession and skills evolution

• Oversee on-time delivery quality and scope adherence across all engagements; ensure robust design notes SOWs architecture reviews and acceptance criteria

• Follow-up with delivery teams on portfolio of projects and intervene early to unblock critical paths

• Participate actively in critical and strategic GridBeats Asset Management projects and executive-level escalations

• Govern release management and cutovers; enforce cyber security security compliance and reliability standards in delivery (cloud on-prem and hybrid)

• Oversee technical assurance for integrations data modelling and OT/IT interfaces; ensure fit-for-purpose solutioning and performance

• Govern change control and Variation Orders (VOs) to expand scope responsibly and protect margin

• Manage delivery and implementation cost including COPQ (cost of poor quality) and cost reduction program

• Support ITO (Inquiry-to-Order) by validating delivery estimates and risk registers

• Recurrent customers and collect feedback on implementations; act on Voice of Customer signals to improve product and delivery outcomes

• Coordinate with Product teams and participate in roadmap feature request prioritization

• Collaborate with Support (Tier 3 L3 /CoE) to improve incident response problem management and knowledge base coverage

• Manage partner/channel delivery quality and alignment to standards where applicable

• Define and maintain the delivery toolchain (e.g. Jira DevOps documentation reporting) and promote disciplined usage

• Support internal initiatives linked to technology unification and simplification with Product and R&D teams

• Drive continuous improvement (Lean/Agile/DevOps/ITIL) to reduce cycle time defects and COPQ; standardize reusable assets

• Report all of the above to management through consistent data-driven dashboards and executive summaries

• On-time Delivery (OTD): planned vs. achieved milestones ratio

• Man-days consumption: planned vs. consumed ratio; forecast accuracy

• Customer satisfaction: delivery quality and relationship health (CSAT/NPS/VoC)

• Engagement: tool adherence coordination cadence teamwork indicators participation in internal/external meetings

• Tech-Support KPIs (Tier 3/CoE): response time

• VOs generation: value and throughput of approved change orders

• COPQ: defect leakage rework escape rates and associated cost Additional KPIs (recommended)

• Knowledge base coverage and time-to-onboard for new team members

Required Qualifications

• Masters degree in Software Engineering Electrical/Computer Engineering or equivalent experience

• 12 years of software delivery/program/project management experience including 5 years leading teams or multi-site delivery organizations

• Proven track record delivering complex enterprise software (SaaS and/or hybrid on-prem/cloud) ideally in Utilities OEM or Industrial environments

• Good financial acumen

• Excellent stakeholder management and communication skills including executive reporting and customer-facing leadership

• Fluent in English and French (speaking and writing); additional languages are a plus

• Willingness to travel as needed to customer sites and regional locations

• Asset Management / Asset Performance Management (APM) concepts; utility maintenance processes and reliability engineering practices

• ERP/CMMS (e.g. SAP) integrations and data migration patterns

• Linux/Kubernetes containerized deployments; cloud concepts (IaaS/PaaS) high-level data center architectures

• Software deployment configuration integration and database interfaces (SQL/NoSQL) web services ETL time-series databases

• Data exchange formats (JSON XML CSV) and integration protocols: REST APIs Kafka MQTT OPC UA/DA

• Electrical/OT protocols: IEC-101 IEC-104 DNP3 IEC 61850 Modbus

• OT systems such as SCADA/EMS and familiarity with Geographical Information Systems.

• knowledge of primary grid assets (transformers bays circuit breakers GIS substations) is a strong plus

• Familiarity with security and compliance practices relevant to enterprise and utility/OT environments

Desired Characteristics

• Experience in OEM Utilities or Industrial sectors with international delivery exposure

• Knowledge / Certifications: PMP/Prince2 Agile/SAFe ITIL; Lean/Six Sigma or Prosci Change Management a plus

• Hands-on familiarity with delivery tooling (e.g. Jira Confluence Azure DevOps MS Project Smartsheet)

• Demonstrated success building delivery frameworks playbooks and communities of practice

• Strong problem-solving prioritization under ambiguity and resilience in matrixed organizations

• Team-first mindset; inclusive leadership; ability to coach lead and senior practitioners and managers

• Global/multi-region role; ability to collaborate across time zones

• Travel to customers and regional teams as required (typically 2040%)

Additional Information