Night Duty Manager
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Job Summary
As a Night Duty Manager you take on a heightened sense of responsibility focusing on delivering exceptional service and ensuring a seamless and secure guest experience within our Front Office Team. Your key responsibilities include:
- Training coaching and mentoring new team members.
- Ensuring compliance with all Front Office quality standards and maintaining adherence to policies and procedures.
- Coordinating activities with other departments to enhance communication and guest satisfaction.
- Assisting in the daily management of room inventory to optimize revenue while maintaining a high level of guest experience.
- Managing the membership program and ensuring that all guests who are members receive appropriate recognition and meet Sofitel standards.
- Driving the Front Desk Up-selling Program.
- Fostering cooperation and trust among colleagues supervisors teams and across departments.
- Developing the potential of others through training coaching and development opportunities.
- Actively ensuring that teams embrace and drive Sofitel Brand initiatives while delivering on brand commitments.
- Collaborating with the AFOM to assess staffing and performance levels for maximum guest satisfaction.
- Maximizing room occupancy and utilizing up-selling techniques to promote hotel services and facilities.
- Maintaining good communication and relationships across all hotel departments.
- Participating in the development of new initiatives to enhance the guest experience.
- Working effectively with colleagues from diverse viewpoints cultures and countries.
Qualifications :
- Diploma or degree in Hospitality or Rooms Division
- 2 to 5 years experience
- Languages: fluent in English and a 2nd language would be a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Inventory Control
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- Facilities Management
- Warehouse Experience
- Supervising Experience
- Restaurant Management
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
