Front Office Manager
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Job Location:
Ras Al Khaimah - UAE
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
- Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
- Oversees group business reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
- Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
- Conduct colleague performance evaluations on a timely basis including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment hiring training & motivation of Front Office colleagues.
- Controls and provides feedback on labour and operational expenses
- Monitoring the daily financial goals of the hotel and rooms division the financial goals of the department the LQA TrustYou and Forbes targets on a daily basis
- Produces yearly labour and capital budgets for Front Office Raffles Service (PBX) and Business Center
- Develops implements and maintains new incentives to motivate colleagues and maximize hotel revenue
- Ensures effective utilization & productivity of all colleagues through staff planning hiring scheduling & adhering to budget
Qualifications :
- Bachelors degree in Hospitality Management or related field
- 5 years of experience in hotel front office operations including 2 years in a managerial role
- Proven leadership skills with the ability to train motivate and mentor team members
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Strong financial acumen and experience in budgeting and revenue management
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
- In-depth knowledge of front office procedures revenue management principles and industry best practices
- Excellent problem-solving decision-making and conflict resolution abilities
- Strong organizational and time management skills
- Ability to work flexible hours including nights weekends and holidays
- Familiarity with the local tourism industry and attractions in the Bandung area
- Adaptability to changing priorities and ability to work well under pressure
- Strong communication and interpersonal skills to interact effectively with guests staff and management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
