The Role
- To take time and get to know the guests and to be committed to service excellence.
- To show presence in the Hotel Lobby and provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.
- Work closely with Front Office Housekeeping Soul as well as Food and Beverage regarding guest needs and special requests
- Take opportunities to delight the guests.
Key Deliverables and Responsibilities
Planning & Organizing:
- Ensure that all Mövenpick Hotels & Resorts standards are adhered to
- Guests should not be kept waiting.
- Guests should be made to feel welcome feel at home and relaxed
- We are to anticipate guests needs so there is little need to ask us for anything
- Yes is the answer what is the question is a key mind frame
Operations:
- Each guest is picked up in a clean and well maintained car.
- Make sure you know where the guest wishes to go
- Make sure you know the quickest way how to get there if you are not sure of the way ask or change drivers we cannot take a guest tot the wrong place.
- Cleanliness and professionalism must be demonstrated at all time
- Respect the road signs and speed limits
- Ask guest if he / she wishes to have the radio CD or AC on switch it of if the guest requests it
- Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car
- Avoid communicating too much to the guest gage very quickly if the guest is in a chatty mode or not if yes engage in pleasant conversation about Dubai or world topics sports dont engage in controversial topics such as politics.
- Make sure the car is always full with petrol
- Uniform is to be spotlessly clean
- Make sure you have updated traffic info before you head of to pick up or drop of
- Report any faults of the car that you drive
Qualifications :
Qualifications
- Passion for Guest Service
- Highly organized results-oriented with the ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities
- Excellent presentation and communication skills
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Remote Work :
No
Employment Type :
Full-time
The RoleTo take time and get to know the guests and to be committed to service excellence.To show presence in the Hotel Lobby and provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.Work closely with Front Office Housekeeping Soul as well as Food and Beverage rega...
The Role
- To take time and get to know the guests and to be committed to service excellence.
- To show presence in the Hotel Lobby and provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.
- Work closely with Front Office Housekeeping Soul as well as Food and Beverage regarding guest needs and special requests
- Take opportunities to delight the guests.
Key Deliverables and Responsibilities
Planning & Organizing:
- Ensure that all Mövenpick Hotels & Resorts standards are adhered to
- Guests should not be kept waiting.
- Guests should be made to feel welcome feel at home and relaxed
- We are to anticipate guests needs so there is little need to ask us for anything
- Yes is the answer what is the question is a key mind frame
Operations:
- Each guest is picked up in a clean and well maintained car.
- Make sure you know where the guest wishes to go
- Make sure you know the quickest way how to get there if you are not sure of the way ask or change drivers we cannot take a guest tot the wrong place.
- Cleanliness and professionalism must be demonstrated at all time
- Respect the road signs and speed limits
- Ask guest if he / she wishes to have the radio CD or AC on switch it of if the guest requests it
- Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car
- Avoid communicating too much to the guest gage very quickly if the guest is in a chatty mode or not if yes engage in pleasant conversation about Dubai or world topics sports dont engage in controversial topics such as politics.
- Make sure the car is always full with petrol
- Uniform is to be spotlessly clean
- Make sure you have updated traffic info before you head of to pick up or drop of
- Report any faults of the car that you drive
Qualifications :
Qualifications
- Passion for Guest Service
- Highly organized results-oriented with the ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities
- Excellent presentation and communication skills
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Remote Work :
No
Employment Type :
Full-time
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