Key Account Executive

Position Overview :

The Key Account excitative responsible for identifying developing and maintaining strategic business relationships with high-value clients ensuring profitable growth and strong brand representation.

The role focuses on long-term partnerships contract management and profitability optimization in alignment with the companys Key Account Approval Policy.

Key Responsibilities :

Business Development & Client Acquisition :

• Identify and target potential clients meeting Key Account Criteria .
  
• Develop tailored proposals contracts and quotations for major accounts.
  
• Manage the onboarding process for new Key Accounts ensuring compliance with approval workflow.
  

Account Management & Growth :

• Maintain long-term partnerships with existing Key Accounts to ensure consistent refill and reorder cycles.
  
• Conduct regular business reviews and performance meetings with clients.
  
• Manage renewals service contracts and upselling opportunities.
  
• Ensure product quality service level and response time meet agreed standards.
  

Coordination & Operations :

• Collaborate with the Refilling Department to schedule refills delivery plans and customer service.
  
• Work with the Finance Department on pricing approvals credit limits and collection follow-ups.
  
• Coordinate with the Marketing Team for promotions co-branding and visibility plans.
  

Reporting & Performance :

• Maintain accurate client data and deal history within the ERP system.
  
• Prepare weekly and monthly performance reports on sales margin and client activity.
  
• Monitor client satisfaction and address any service issues proactively.
  

Key Performance Indicators ( KPIs) :

• Achievement of sales and collection targets.
  
• New Key Account acquisition count per quarter.
  
• Retention and refill order rate.
  
• Gross profit margin per account.
  
• Client satisfaction and complaint resolution time.
  

Qualifications & Skills :

• Bachelors degree in business Sales or Marketing.
  
• Minimum 46 years of B2B / Key Account experience in fragrance FMCG or service industry.
  
• Strong negotiation and relationship management skills.
  
• Excellent presentation and communication skills.
  
• Proficiency in ERP Excel and CRM tools.
  
• Valid UAE driving license.