Female Handover Experience Executive (British Native)

TownX Real Estate Development LLC is a Dubai-based property developer committed to delivering high-quality residential communities complemented by an exceptional end-to-end customer experience. Our focus extends beyond construction excellence to ensuring a seamless professional and memorable homeowner journey.

Job Summary:
The Female Handover Experience Executive is responsible for delivering a smooth professional and highly refined property handover experience with a specific focus on female clients. This role serves as the primary point of contact during the handover process ensuring that clients fully understand their property features operational aspects and next steps for occupancy. The position represents the companys brand values and service standards during a critical customer touchpoint.

Requirements

Handover & Client Experience

• Conduct residential property handovers in accordance with company standards policies and procedures.
  
• Welcome and host clients professionally ensuring a warm well-organized and comfortable handover experience.
  
• Provide a clear and comprehensive walkthrough of unit features fittings amenities and operational systems.
  
• Ensure clients feel confident and informed throughout the handover and transition to occupancy.
  

Communication & Coordination

• Act as the primary liaison between clients and internal departments during the handover phase.
  
• Address client inquiries promptly and professionally coordinating with relevant teams to resolve issues efficiently.
  
• Communicate handover-related information clearly accurately and courteously at all times.
  

Documentation & Reporting

• Ensure all handover documentation is completed accurately and in a timely manner.
  
• Maintain detailed records of handover activities client feedback and outstanding items.
  
• Provide structured feedback and insights to management to support continuous improvement of handover processes.
  

Professional Representation

• Maintain a consistently polished neat and professional appearance aligned with company brand standards.
  
• Uphold the companys values and service ethos in all client interactions.
  

Qualifications & Skills

Qualifications

• Native or fluent English speaker (British nationality or accent preferred).
  
• Bachelors degree or relevant professional experience in real estate hospitality customer service or property management is an advantage.
  

Skills & Competencies

• Excellent verbal and written communication skills.
  
• Strong interpersonal and client relationship management abilities.
  
• High level of organization attention to detail and time management.
  
• Professional confident and client-focused demeanor.
  
• Ability to handle sensitive situations with discretion and professionalism.
  
• Multilingual capabilities are a plus.
  

Benefits