Head of Card Center Operations
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Role : Head of Card Center Operations
Location : Abu Dhabi
Role Purpose:
The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services overseeing daily operations ensuring compliance with regulations managing risks and improving customer experience. The role also involves leading a team monitoring financial performance and integrating technology to streamline processes.
Key Accountabilities of the role
- Strategic Leadership: Develop and implement strategies to enhance card services and align them with the organizations goals.
- Operational Management: Oversee daily card operations including issuance transaction processing and customer service.
- Compliance and Risk Management: Ensure all card operations comply with regulatory requirements and manage associated risks.
- Team Leadership: Lead mentor and develop a team of professionals to achieve high performance.
- Customer Experience: Improve the customer experience by enhancing card services and resolving issues efficiently.
- Financial Performance: Monitor and improve the financial performance of the card center focusing on cost management and revenue generation.
- Technology Integration: Implement and manage technology solutions to streamline operations and improve efficiency.
- Fraud Prevention: Develop and enforce measures to prevent fraud and ensure the security of card transactions.
- Vendor Management: Manage relationships with card service providers and vendors to ensure quality and cost-effectiveness.
- Reporting and Analysis: Prepare and present reports on card center performance identifying areas for improvement.
Specialist Skills / Technical Knowledge Required for this role:
- Education: A bachelors degree in finance business administration or a related field is usually required. An MBA or other advanced degree can be advantageous.
- Experience: Extensive experience in card operations banking or financial services is essential. This often includes several years in a managerial or leadership role.
- Knowledge: In-depth understanding of card services transaction processing fraud prevention and regulatory compliance.
- Skills:
- Leadership: Strong leadership and team management skills.
- Analytical: Excellent analytical and problem-solving abilities.
- Communication: Effective communication and interpersonal skills.
- Technical: Proficiency in relevant technology and software used in card operations.
- Certifications: Professional certifications in finance or card operations can be beneficial.
- Regulatory Knowledge: Familiarity with local and international regulations related to card services
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
