Telecommunication Agent
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Job Summary
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- andle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per Rixos Standards.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the fidelio guest profile system.
- Complete managements long distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard
- Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
- Be aware at all times of the whereabouts of the managers and where to contact them.
- Monitor the logs of long distance calls faxes and messages.
- Coordinate communication within the hotel in the event of an emergency.
- Be fully aware of the Rixelence for the day
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities
Qualifications :
- University Degree in any field.
- Minimum 1 year in a similar role.
- Preferably German speaker
- Taking courses in hospitality management can provide a solid understanding of the hotel industry customer service and communication skills.
- Strong communication skills are essential for a Telecommunications Agent. This includes verbal communication as well as written communication for handling emails messages and other forms of communication
- Computer Skills
- Sincerity and transparency
- Reliability and Loyalty
- Excellence in Hospitality
- Strong Quality Management and innovation concepts
Additional Information :
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
