Order processing Assistant - Own Visa

Dubai - UAE

Monthly Salary: 4000 - 4000

Experience Required: 1-3years

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

The Order Processing Assistant is responsible for ensuring that all customers orders are pr and sent within the given timeframe. This includes understanding sal

and managing relationships with assigned cus areas and product range.

ROLES & RESPONSIBILITIES

Respond to customer inquiries (emails phone and fax) using best practice guidelines approved scripts and process guidelines.

Monitor the general orderreceiving email ID and ensure 100 of orders are processed in the ERP system before the cutoff time.

Perform daily checks for duplicate missing orders and item changes.

Ensure close coordination with Sales Warehouse Distribution and Finance for 100 delivery.

Responsible for daily closing procedures including reconciliation of processed orders vs. orders received in email/phone/fax.

Track pending orders daily and coordinate with the distribution team to ensure delivery.

Investigate and resolve customer queries. Escalate issues as required and report to the Team Supervisor.

Take ownership of queries and work proactively to resolve them.

Work within agreed service levels striving to exceed customer expectations.

To be flexible to work as a reliever for coworkers in both Dubai and Sharjah regions including any assigned shifts as per operational requirements.

Employees Female who have completed a minimum of 23 years of service in Order processing / Data entry / Customer service

Requirements

JOB SPECIFIC SKILLS

Proficient in using any ERP software s

Data Entry

Ms Office

Communication Skills

Organizational Skills

Typing Skill

Accuracy

Computer literacy

Good typing Speed

MINIMUM REQUIREMENTS

Diploma or bachelors degree in any related field

FMCG industry as order processing /Customer service / Data entry preferred

The Order Processing Assistant is responsible for ensuring that all customers orders are pr and sent within the given timeframe. This includes understanding saland managing relationships with assigned cus areas and product range.ROLES & RESPONSIBILITIES Respond to customer inquiries (emails phone ...