Guest Service Call Center Agent Data Clerk
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Job Summary
We are seeking a friendly and efficient Guest Service Agent / Data Clerk to join our team in Dubai United Arab this dynamic role you will be the face of our organization providing exceptional customer service while also managing important data-related tasks. This position offers an exciting opportunity to work in one of the worlds most vibrant hospitality destinations.
- Welcome and assist guests addressing their inquiries and requests in a professional and courteous manner
- Handle check-in and check-out procedures ensuring a smooth and pleasant experience for all guests
- Manage reservations including bookings modifications and cancellations
- Perform data entry tasks maintaining accurate and up-to-date guest records in our computer systems
- Process payments and handle cash transactions with precision
- Generate and analyze reports to support management decision-making
- Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly
- Maintain a clean and organized front desk area
- Stay informed about local attractions events and services to provide recommendations to guests
- Assist with administrative tasks as needed such as filing document preparation and inventory management
Qualifications :
- High school diploma or equivalent; Bachelors degree in Hospitality Management or related field preferred
- Previous experience in customer service or hospitality industry is highly desirable
- Excellent verbal and written communication skills in English; knowledge of additional languages is a plus
- Strong customer service orientation with a friendly and professional demeanor
- Proficiency in data entry and computer skills including MS Office suite (particularly Excel)
- Ability to multitask and prioritize in a fast-paced environment
- Keen attention to detail and strong organizational skills
- Problem-solving abilities and a proactive approach to guest satisfaction
- Flexibility to work various shifts including evenings weekends and holidays
- Knowledge of hospitality industry practices and standards is preferred
- Familiarity with hotel management software is a plus
Additional Information :
What is in it for you:
- Employee benefit card offering discounted Accor rates worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
