Store Operations & Performance
Oversee daily operations of multiple outlets to ensure smooth functioning
Maintain food quality presentation and service standards consistently across stores
Monitor order taking food preparation hygiene and customer service
Ensure adherence to SOPs recipes portioning and safety guidelines
Handle escalated customer concerns and ensure quick resolution
Team Leadership & Training
Lead motivate and guide restaurant teams including supervisors and crew
Conduct regular training on service standards product knowledge and hygiene
Support recruitment onboarding and performance evaluation of staff
Build a culture of accountability teamwork and continuous improvement Inventory Supply & Cost Control
Manage inventory levels for raw materials packaging and consumables
Monitor daily consumption wastage and variance taking corrective actions
Coordinate with procurement for timely replenishment
Track food cost labor cost and operational expenses
Identify cost-saving opportunities without compromising quality
Quality Hygiene & Compliance
Ensure all outlets comply with HACCP Dubai Municipality standards and internal audits
Conduct routine inspections to maintain cleanliness sanitation and safety
Review food quality storage procedures temperature logs and expiry checks
Ensure staff follow personal hygiene and food handling protocols
Sales Forecasting & Reporting
Assist in sales forecasting budget planning and revenue targets for each store
Analyze sales trends menu performance and customer feedback
Prepare daily/weekly/monthly operational reports for management
Execute promotions new launches and campaigns in coordination with marketing
Vendor & Stakeholder Coordination
Coordinate with suppliers delivery partners and logistics teams
Evaluate vendor performance and ensure timely deliveries
Support Operations Head in reviewing contracts and negotiations
New Store Openings & Operational Projects
Assist in planning and executing new store setups layout flow and staff deployment
Implement operational improvements and best practices across outlets
Support equipment setup training and pre-opening preparation
Requirements
Education
Bachelors Degree or Diploma in Hospitality / Hotel Management (mandatory)
Certification in Food Safety / HACCP is an advantage
Experience
46 years of experience managing F&B or QSR outlets
Experience handling Indian cuisine/QSR formats is a strong plus
Proven capability in managing teams and multi-store operations
Skills and Attributes
Strong leadership and team management skills
Excellent communication and customer handling ability
Good understanding of food cost inventory management and QSR operations
Knowledge of HACCP and food safety regulations
Proactive organized and detail-oriented
Ability to work under pressure during peak hours
Willingness to travel between stores and support on-ground operations
On-call availability for urgent operational matters