IT Support Specialist – Junior Level
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Job Summary
Black Pearl is hiring a Junior IT Support Specialist to provide technical support and ensure smooth IT operations across the company. This role suits proactive individuals with strong troubleshooting skills and a passion for IT service excellence.
Key Responsibilities
Technical Support
Provide first-level support for hardware software and networking issues.
Diagnose and resolve user problems via phone email remote tools or on-site.
Log and track IT support tickets to ensure timely resolution.
Hardware & Software Management
Install configure and maintain laptops desktops printers and peripherals.
Manage software installations updates and patches.
Ensure all devices meet security and performance standards.
Network & System Support
Assist in monitoring network connectivity and system performance.
Troubleshoot LAN/WAN Wi-Fi VPN and user access issues.
Support user account setup and permission management.
User Support & Documentation
Provide user training for basic IT tools and systems.
Create user guides FAQs and onboarding documentation.
Maintenance & Monitoring
Conduct routine checks on antivirus backups and system updates.
Maintain IT asset inventory and service logs.
Ensure compliance with IT policies and cybersecurity best practices.
Coordination & Administration
Coordinate with vendors for repairs and procurement.
Support IT projects such as upgrades migrations and system rollouts.
Requirements
Bachelors degree in IT Computer Science or related field preferred.
58 years of IT support experience.
Strong knowledge of hardware operating systems and networking basics.
Experience with Microsoft 365 Active Directory and cloud apps.
Certifications such as CompTIA A Network ITIL CCNA or Google IT Support are preferred.
Excellent communication time management and customer service skills.
Valid UAE driving license preferred.
Company Industry
IT Services and IT Consulting
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
About Company
Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East. Like a ... View more
