Cluster Food and Beverage Operations Manager
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Job Summary
- Supervise day-to-day operations of all F&B outlets across the cluster ensuring alignment with Accor brand standards and operational procedures.
- Partner with outlet leaders to optimize guest flow service quality and team efficiency.
- Conduct regular operational audits and ensure full compliance with Accors health safety and sustainability policies including HACCP standards.
- Promote a service culture rooted in Heartist values ensuring every guest touchpoint is warm authentic and memorable.
- Monitor guest feedback through TrustYou and other tools and lead service improvement initiatives.
- Support the development and execution of brand-aligned promotions and activations.
- Inspire and guide Outlet Managers and Supervisors across properties ensuring high engagement and a strong learning culture.
- Assist in recruitment onboarding cross-training and succession planning in partnership with Talent & Culture.
- Facilitate F&B learning programs in collaboration with Accor Academy or brand-specific modules.
- Support the Director in driving revenue generation cost control and profitability across all outlets.
- Track and analyze financial KPIs including average check cost of sales labor productivity and GOP contribution.
- Contribute to budgeting forecasting and strategic business reviews.
- Coordinate cross-hotel promotions calendar planning and group-wide F&B initiatives.
- Identify process improvements digital tools and sustainability practices to enhance guest experience and operational efficiency.
- Serve as project lead for select activations including culinary pop-ups theme nights or regional events.
Qualifications :
- Bachelors Degree or Diploma in Hospitality Hotel or F&B Management.
- Minimum 57 years of progressive leadership in Food & Beverage preferably in upscale or lifestyle brands within the Accor network.
- Cluster or multi-outlet experience is an advantage.
- Proven ability to lead large teams drive operational excellence and improve guest satisfaction.
- In-depth knowledge of restaurant bar banquet and IRD operations.
- Strong commercial acumen and analytical mindset.
- Excellent interpersonal leadership and communication skills.
- Proficient in Microsoft Office and Accor systems
- Fluent in English; additional languages (especially French or Arabic) are a plus.
Additional Information :
Your team and working environment:
Diverse young and vibrant team
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Bartending
- Guest Relations Experience
- Management Experience
- POS
- Supervising Experience
- Micros POS
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
