Room Attendant
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Job Summary
Summary
The Room Attendant is responsible for ensuring that guest rooms are clean well-maintained and prepared for check-in. This includes performing cleaning tasks replenishing amenities and providing excellent service to enhance guest satisfaction and the overall guest experience. The Room Attendant plays a key role in maintaining the hotels cleanliness standards and promoting a comfortable environment for all guests.
Responsibilities
- Report for duty promptly wearing the correct uniform and nametag consistently.
- Clean and service guest rooms by vacuuming dusting polishing and wiping surfaces including furniture fixtures and windows following the Sequence of Service and Standard Operating Procedures established by management.
- Report any maintenance issues damages or missing items to the Housekeeping Supervisor or maintenance team.
- Ensure all amenities (e.g. soap shampoo linens) are properly set up according to standards and in good condition.
- Respond to guest requests for additional items such as extra pillows towels or blankets promptly and courteously.
- Follow all safety and hygiene procedures for handling cleaning chemicals and equipment.
- Ensure the safe storage and use of cleaning supplies.
- Assist in organizing and preparing the room for special guest requests or services.
- Maintain communication with the front desk regarding room availability and status.
- Keep track of inventory levels and notify the supervisor when supplies need replenishing.
- Submit lost and found items to security in accordance with the policy.
- Report valuable items to security as per the security guidelines.
- Assist in other housekeeping tasks or departmental projects as needed.
- Provide guests with a courteous and professional service at all times.
- Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
Qualifications :
Experience/Certificates/Education
- High school diploma or equivalent is preferred
- Proven experience in housekeeping or a related field is a plus.
- Knowledge of cleaning methods materials and equipment.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
Physical Requirements:
- Ability to lift and carry moderate to heavy loads.
- Stamina to be on your feet for extended periods.
- Flexibility to bend stoop and reach
Additional Information :
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support training and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Industrial Cleaning
- Laundry
- Guest Relations Experience
- Host/Hostess Experience
- Cleaning Experience
- Custodial Experience
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
