Reservations Supervisor
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Job Location:
Monthly Salary:
Posted on:
45 minutes ago
Vacancies:
1 Vacancy
Job Summary
As a Reservation Supervisor you will play a crucial role in managing our reservation department ensuring exceptional guest experiences and maximizing revenue through efficient booking processes.
- Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
- Monitor room availability rates and allotments providing monthly reports on actual materialisation.
- Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
- Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
- Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
- Train and communicate yield management principles and room inventory control to the reservation team.
- Manage and update all guest booking materials including vouchers guarantee letters and e-mail correspondence.
- Monitor and update room rates packages and standardised wording for notes and comments informing relevant sections of any changes.
- Maintain proficiency in Opera and other reservation software systems.
- Perform other duties as assigned by the Department head and adhere to Reservations Policies and Procedures.
Qualifications :
- Minimum of 3-5 years of experience in hotel reservations or front office operations
- Proven supervisory experience in a hospitality environment
- Strong knowledge of reservation systems and property management software
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Demonstrated problem-solving and decision-making skills
- Strong attention to detail and accuracy in data entry and financial transactions
- Knowledge of revenue management principles and practices
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
