Job Summary

We are seeking a Customer Journey Specialist to map design and improve customer journeys across all channels. You will work with cross-functional teams to identify pain points and design better more seamless experiences.

Key Responsibilities:

Create and update customer journey maps service blueprints and future-state designs.
Lead workshops to identify customer needs and co-design solutions.
Develop service and process design specifications for new experiences.
Work with digital teams to support UI/UX design and ensure feasibility.
Use insights from research and VoC data to guide journey improvements.

Requirements

Qualifications:

Bachelors degree in Service Design UX/UI HCI Business or related field.
Experience in service design journey mapping or UX roles.
2-7 years of experience (depends on educational attainment)
Strong skills in design tools such as Figma Sketch or Adobe XD.
Knowledge of CX standards (ICXS IDCXS) is preferred.
Arabic language is mandatory but not required

To view other vacancies we have please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.

Required Skills:

Qualifications: Bachelors degree in Service Design UX/UI HCI Business or related field. Experience in service design journey mapping or UX roles. 2-7 years of experience (depends on educational attainment) Strong skills in design tools such as Figma Sketch or Adobe XD. Knowledge of CX standards (ICXS IDCXS) is preferred. Arabic language is mandatory but not required To view other vacancies we have please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.

Key Responsibilities:

Create and update customer journey maps service blueprints and future-state designs.
Lead workshops to identify customer needs and co-design solutions.
Develop service and process design specifications for new experiences.
Work with digital teams to support UI/UX design and ensure feasibility.
Use insights from research and VoC data to guide journey improvements.

Requirements

Qualifications:

Bachelors degree in Service Design UX/UI HCI Business or related field.
Experience in service design journey mapping or UX roles.
2-7 years of experience (depends on educational attainment)
Strong skills in design tools such as Figma Sketch or Adobe XD.
Knowledge of CX standards (ICXS IDCXS) is preferred.
Arabic language is mandatory but not required

To view other vacancies we have please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Required Skills:

Company Industry

IT Services and IT Consulting

Key Skills

Design Engineering
Baan
Customer Service
Fund Management
ABAP
Elevator

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About Company

Black Pearl Consult

Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East. Like a ... View more

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