Field Service Technician I

Field Service Technician I is responsible for performing installation maintenance technical support and repair tasks on equipment and systems at customer sites. This role supports senior technicians and service Engineers in delivering high-quality service and ensuring customer satisfaction.

Key Responsibilities:

• Perform installation testing and commissioning of equipment at customer locations.
• Perform routine maintenance and basic troubleshooting of mechanical electrical or electronic systems.
• Document service activities including work performed parts used and customer interactions.
• Communicate effectively with customers to understand issues and provide updates.
• Support senior technicians & engineers in complex service tasks and learn advanced techniques.
• Diagnose technical issues and implement effective solutions.
• Drive timely identification investigation resolution root cause analysis and replication of technical issues
• Participate in training programs to enhance technical skills and product knowledge.
• Follow safety protocols and company procedures during all field operations.
• Ensure compliance with safety and quality standards.
• Maintain tools equipment and service vehicle (if applicable) in good condition.

• Diploma or Bachelors degree in Engineering (Mechanical Electrical Electronics or related field).
• Minimum 5 years of relevant experience in field service or technical support on multi systems such as control systems or automation technologies Security and CCTV system etc.
• Strong technical knowledge and expertise in relevant technologies.
• Proficiency in troubleshooting and troubleshooting techniques and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently work flexible hours and travel frequently.
• Valid drivers license (if applicable).

Skills & Competencies:

• Technical aptitude and eagerness to learn.
• Problem-solving and analytical thinking.
• Attention to detail and documentation accuracy.
• Time management and organizational skills.
• Customer service orientation.
• Team collaboration and adaptability.
• Adaptability and resilience in challenging field conditions
• Passion for innovation and continuous learning.
• Safety awareness and compliance.

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process toperform crucial job functions and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.