Spa Receptionst
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Be on time for your shift. Answer the phone promptly and use the guests name throughout the phone conversation. Acknowledge and greet everyone who enters and leaves spa facilities. Maintain eye contact when addressing external and internal guests. Handle guests questions and concerns professionally and courteously. Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction. Responsible for scheduling tours spa day packages treatments and personal training. Carry out spa tours and spa consultations with guests and members giving personalized advice and promote facilities treatments and products. Responsible for the sale of gift vouchers and their redemption. Responsible for pre and post treatment advice for clients when booking appointments. Responsible for stating important contraindications when booking appointments. Schedule bookings for the members and guests to the required standard. Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the Book4Time system. Ensure that all spa reception areas are maintained to high standards of cleanliness. Ensure that all equipment is serviced as part of a preventative maintenance program. Responsible for achieving retail sales. Responsible for processing bill payments and receipts. Be an example to the staff of personalized service positive attitude and professionalism. Assist during spa promotions and events. Ensure all displays are changed regularly. Properly open and close spa each day according to Standard Operating Procedures.
Qualifications :
One to two years in a public contact position preferably in an upscale or lifestyle brand hotel Enter and locate work related information using computers and/or point of sale systems Possess a gracious friendly and fun demeanor Ability to multitask work in a fast paced environment and have a high level attention to detail Strong verbal and written communication skills in English Maintain positive and productive working relationships with other employees and departments Ability to work independently and to partner with others to promote an environment of teamwork
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
