English Retention Regulated
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Title:
English Retention Agent Regulated Forex Company Dubai
Location:
Company Overview:
Join a very large well-established regulated Forex company with offices worldwide and a strong presence across EMEA and LATAM. We are expanding our Dubai office and seeking an experienced English Retention Agent to join our growing team. This is a fantastic opportunity to work in a dynamic international environment within a company known for its professionalism compliance and long-term stability.
Requirements
Responsibilities:
Engage and retain existing clients trading on the English-speaking desk.
Build and maintain strong client relationships to maximize activity and loyalty.
Handle incoming requests identify client needs and provide tailored trading support.
Contact inactive clients to re-activate accounts and boost deposit volume.
Upsell trading services tools and promotions within the regulatory framework.
Meet and exceed monthly retention and revenue targets.
Maintain accurate client records in CRM systems (MT4/MT5/Zoho).
Stay up to date on market trends economic news and financial instruments.
Requirements:
Based in Dubai this role is office-based.
Experience working on an English retention desk within a regulated Forex company.
Minimum 6 months 2 years of retention experience.
Strong sales and negotiation skills with a proven record of achieving KPIs.
Excellent communication and client management abilities.
In-depth knowledge of Forex/CFDs MT4/MT5 platforms and retention processes.
Fluent in English (spoken and written).
Benefits
Benefits:
Competitive base salary plus high commissions and bonuses.
Full employment visa and health insurance provided.
Modern Dubai office with a professional and multicultural team.
Long-term career growth within a global Forex group.
Company Industry
IT Services and IT Consulting
Key Skills
- Criminal Justice
- Cost Accounting
- Elevator Maintenance
- Airport
- Jboss
- Brand
