Captain - Club Lounge
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Job Summary
The Position
Being in charge of his/her own section & to provide prompt and courteous F&B service to the Restaurant guests
KEY ROLES & RESPONSIBILITIES
- Must know all menu items their garnishes contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Utilize the POS system to ring up sales print checks
- Carry trays bus and reset tables with linen china glass and silver
- Ascertain guests satisfaction and handle solvable problem which may arise informing a manager of the problem and how it was resolved
- Follow cash and credit card procedures according to the guidelines of the accounting department
- Maintain a clean neat and orderly restaurant throughout service
- Polish silver refill salt pepper and sugar creamers etc
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
- Conscientious handling and maintenance of operating equipment
- Learn and adhere to safety sanitation and hygiene policies
- Maintain good working relationships with colleagues and all other departments
- Maintain complete knowledge of all F&B services outlets and hotel services/features
- Lead opening/closing side duties as assigned and set all tables according to standards
- Report to manager any kinds of deviation from set standard and procedures
- Ensure that all service and storage areas are kept safe and clean
- Help minimize waste neglect breakages and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the outlet
- Assist other Food & Beverage Outlets in their operations during peak hours if needed
- Follow hotel code of ethics at all times.
- Assist outlet supervisor in team training when required.
Qualifications :
PERSONAL ATTRIBUTES
- Good reading writing and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Strong F&B product knowledge
- Team player with strong interpersonal skills and attention to detail
QUALIFICATIONS
- Secondary education
EXPERIENCE
- Minimum 2 3 year food and beverage serving experience
- Minimum 1 year Captain/Team-leader
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
