Royal Service Agent
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Job Summary
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Sofitel Standards
- Accurately record and control wake-up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Page staff member when requested
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire bomb scare and other critical situations
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain detailed knowledge of the Hotels fire life and safety system
- Adhere to OH&S policies and procedures
Qualifications :
Secondary Education or relevant qualifications in Hotel Management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Arm
- Fire Safety
- Heavy Bus Driving
- Aluminium
- Apache Commons
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
