Analyst, BI & Analytics
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Job Summary
The role supports a best-in-class BI platform designed to provide key information to hotel and corporate commercial teams and enable data-driven decision making. Responsibilities cover the full product cycle including data sourcing cleaning validation building dashboards and reports conducting training troubleshooting and other user support.
Dashboard and report development
- Build dashboards providing critical metrics and business intelligence
- Continuously optimize user experience with reporting tools e.g. Tableau
- Achieve operational efficiency by automating routine reporting requests
- Provide reporting and analysis on top-line performance
- Liaise with Central data teams to manage user on-boarding and maintain Tableau & Snowflake environments
Training & Support
- Create and maintain documentation on all dashboards and reports
- Monitor customer support inbox and promptly engage with users
- Run webinars as needed on new dashboards refreshers FAQs etc
- Document user requirements for creating or enhancing reports
Data Collection and Governance
- Source data from relevant sources including PMSs RMS outside benchmarking data vendors and others
- Design & build data warehouse structures
- Monitor regular data flows to ensure accuracy and completeness. Build data governance structures to quickly alert of discrepancies
- Manage processes to correct data deficiencies as quickly as possible
Research and Analysis
- Conduct ad-hoc analysis to answer business questions understanding requirements designing methodology presenting conclusions
Other Duties and Projects as Requested
Qualifications :
- Four year degree from an accredited University in Hospitality Computer Science Engineering Quantitative Analysis or a related field
- 3-5 years working experience in hospitality or data analysis
- Min 3 years experience in Tableau
- Min 3 years experience with databases like Snowflake
- Familiarity with automation scripts eg. VBA Power Automate Bash
- Professional Written and Verbal communication skills in English
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
