Senior IT Officer IT Specialist
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Job Summary
General Overview:
We are looking for a highly skilled and proactive Senior IT Officer / IT Specialist for our client a reputable organization in the UAE. The selected candidate will play a key role in maintaining supporting and enhancing the companys IT infrastructure and network environment.
This position requires strong hands-on experience with SonicWall firewalls VPN configurations Trend Micro Apex One Email Gateway and NAS administration along with a solid background in IT support and system administration. The role is vital in ensuring the security reliability and efficiency of IT operations across the organization.
We are looking for a highly skilled and proactive Senior IT Officer / IT Specialist for our client a reputable organization in the UAE. The selected candidate will play a key role in maintaining supporting and enhancing the companys IT infrastructure and network environment.
This position requires strong hands-on experience with SonicWall firewalls VPN configurations Trend Micro Apex One Email Gateway and NAS administration along with a solid background in IT support and system administration. The role is vital in ensuring the security reliability and efficiency of IT operations across the organization.
Key Responsibilities:
Network & Infrastructure
- Manage monitor and troubleshoot core network infrastructure including LAN/WAN VLANs Wi-Fi and VPN.
- Configure and maintain SonicWall firewalls (SSL & Site-to-Site VPN NAT policies content filtering).
- Conduct network performance tuning firmware upgrades and proactive device monitoring.
- Implement and maintain backup failover and disaster recovery solutions.
- Maintain accurate and updated network documentation including IP schemas and topology diagrams.
User Support & Endpoint Security
- Provide Level 2 and 3 IT support to end users resolving hardware software and network-related issues.
- Manage incidents and service requests using an IT ticketing system to ensure timely resolution.
- Administer and monitor Trend Micro Apex One for endpoint security and compliance.
- Deploy and manage endpoint protection policies across all devices.
- Conduct user training on cybersecurity awareness and safe computing practices.
Systems & Server Administration
- Support and maintain Windows Server infrastructure and related services.
- Oversee NAS storage systems ensuring data integrity and availability.
- Manage IT assets including hardware lifecycle inventory and software licensing.
- Collaborate with vendors service providers and internal teams to deliver IT projects.
- Participate in and lead IT initiatives assigned by management.
Key Requirements:
- Bachelors degree in computer science Information Technology or a related field.
- 46 years of relevant experience in IT infrastructure networking and user support.
- Proven expertise in:
1) SonicWall firewalls and VPN (SSL & Site-to-Site)
2) Trend Micro Apex One and Email Gateway
3) Windows Server administration
4) NAS storage management
5) Networking protocols (TCP/IP VLANs DNS DHCP routing switching)
6) IT support and ticketing systems
- Preferred certifications: CompTIA Network CCNA MCSA or equivalent.
Key Competencies:
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal abilities.
- Ability to handle multiple priorities and meet deadlines under pressure.
- Proactive security-focused and results-driven mindset.
Desirable Skills:
- Familiarity with ITIL framework and service desk operations.
- Experience with automation and scripting tools (PowerShell Bash).
- Exposure to Microsoft 365 and Azure platforms is an advantage.
Company Industry
IT Services and IT Consulting
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
