Reservation Agent
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Job Summary
- Reservation Management: Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies.
- Communication Hub: Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel services. Respond promptly to emails and other communication channels.
- Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability rates and payment information.
- Guest Assistance: Assist guests with inquiries special requests and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
- Collaboration with Departments: Work closely with various departments including Sales Front Desk and Housekeeping to coordinate guest requests room assignments and other requirements.
- Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
- Up-selling and Promotion: Identify opportunities for up-selling room categories packages and promotions to maximize revenue and enhance the guest experience.
Qualifications :
Minimum of Diploma in Hospitality Tourism or related field.
Experience: At least 1 year of experience in a similar role (preferred in hotel reservations or front office).
Skills:
Excellent communication and telephone etiquette.
Strong attention to detail and organizational skills.
Proficiency in PMS (Opera Cloud Fidelio etc.) and Microsoft Office.
Good command of English both spoken and written; additional languages are an advantage.
Ability to work under pressure and handle multiple tasks simultaneously.
Customer-oriented with a pleasant personality and positive attitude.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
