Telesales Officer (Outsource role)
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Job Summary
Description
Role : Telesales Officer
Location : Jafza / Dubai
Role Purpose:
Participate in the achievement of Tele-calling activities assigned to the Telesales Unit
Key Accountabilities of the role
Execute Tele-calling activities as assigned to the team
Enhance ENR / Takaful sales card activation rates control customer attrition
Ensure minimum requirement of calls are made
Ensure compliance with bank policies and procedures
Ensuring guidelines are adhered to and call quality is maintained while interacting with clients
Support an environment oriented to trust open communication creative thinking and cohesive team effort and
Ensure deliverables are of the right level of service.
Enhance ENR / Takaful sales card activation rates control customer attrition
Ensure minimum requirement of calls are made
Ensure compliance with bank policies and procedures
Ensuring guidelines are adhered to and call quality is maintained while interacting with clients
Support an environment oriented to trust open communication creative thinking and cohesive team effort and
Ensure deliverables are of the right level of service.
Specialist Skills / Technical Knowledge Required for this role:
Excellent communication skills
Good problem-solving skills
Display flexibility in dealing with clients and other team members
Customer service skills in order to resolve customer complaints
Good problem-solving skills
Display flexibility in dealing with clients and other team members
Customer service skills in order to resolve customer complaints
Previous experience required (if any)
Previous banking experience in similar role
Fair understanding of product and services provided by the bank
Understanding of customer relationships
Good interpersonal & convincing skills
Basic MS Office skills
Fair understanding of product and services provided by the bank
Understanding of customer relationships
Good interpersonal & convincing skills
Basic MS Office skills
Required Experience:
Unclear Seniority
Key Skills
- CCTV
- Federal Agencies
- Customer Service
- Clearance
- Facility
- Suspicious Activity
- Property Damage
- Public Safety
- Daily Operations
- Professional Development
- Access Control
- Communication
- General Public
- Procedures
- Powerpoint
About Company
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
