Job Summary

Head of Customer Service/Support

About the job:

Pay CC is a cutting-edge payment solution provider specifically tailored for high-risk

industries. We are looking for a Head of Support to join our rapidly growing team in Dubai.

Responsibilities:

Payment Traffic Optimization: Analyse and enhance payment routing strategies to

maximize success rates and minimize transaction costs.

Third-Party Integration: Oversee the integration of new payment solutions ensuring

seamless connectivity with banks and payment providers.

Team Leadership: Manage and mentor a team of payment support agents fostering

a culture of continuous improvement and excellence.

Technical Collaboration: Work closely with the tech department to address technical

challenges perform product testing and manage the payment technical backlog.

Stakeholder Communication: Serve as the primary liaison between internal teams

and external payment providers handling escalations and ensuring clear

communication.

Documentation & Compliance: Maintain comprehensive documentation of payment

processes and ensure compliance with legal and operational standards.

Qualifications & Skills

Experience: Min 10 years in a similar role within the payments industry.

Analytical Skills: Strong ability to analyse data identify trends and implement

optimization strategies.

Technical Proficiency: Familiarity with payment platforms such as Devcode

(PaymentIQ) and Praxis including routing and fallback mechanisms.

API Knowledge: Experience with APIs and system integrations is beneficial.

Communication: Excellent interpersonal and communication skills capable of

managing cross-functional relationships.

Problem-Solving: Proactive in identifying issues and implementing effective solution

Technical Proficiency: Familiarity with payment platforms such as Devcode

(PaymentIQ) and Praxis including routing and fallback mechanisms.

Apply now!

Head of Customer Service/Support About the job: Pay CC is a cutting-edge payment solution provider specifically tailored for high-risk industries. We are looking for a Head of Support to join our rapidly growing team in Dubai. Responsibilities: Payment Traffic Optimization: Analyse and enhance ...