Operations â Team Lead
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Job Summary
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best so we are always in search of the best people to join our ever-growing talented team.
Responsibilities
- Customer Support & Onboarding Supervise the MENA-based customer support and onboarding teams ensuring timely compliant and client-centric service delivery.
- Ensure all client onboarding activities meet local regulatory (SCA) and group compliance standards.
- Track key metrics including customer satisfaction (CSAT) first response time and onboarding TATs; identify areas for improvement and implement corrective actions.
- Payments Operations Oversee daily payments operations including client deposit and withdrawal processing to ensure accuracy timeliness and regulatory compliance.
- Coordinate with banks PSPs (Payment Service Providers) and internal finance teams to resolve payment issues and enhance client experience.
- Ensure reconciliation of payments and oversight of daily funding flows across client accounts in coordination with the Finance function.
- Regulatory & Process Compliance Ensure operational processes are aligned with SCA regulations policies and global best practices.
- Assist in preparing and reviewing documentation audit requests and regulatory submissions relevant to operational functions.
- Support internal control audits and contribute to continuous improvement of operational risk management processes.
Requirements
- 58 years of experience in financial services operations with a strong track record in team leadership.
- In-depth understanding of client onboarding payments and customer support in a regulated environment.
- Experience working under a financial regulatory authority (SCA experience is highly preferred).
- Proven ability to lead high-performing teams and manage cross-functional projects.
- Excellent interpersonal stakeholder management and communication skills.
- Analytical mindset with a proactive hands-on approach to problem-solving
What you will get in return:
- Competitive Salary:We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony:Join a company that genuinely cares aboutyoubecause your life outside of work matters just as much as your time on the clock.
- Annual Performance Bonus:Your hard work doesnt go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off:Need a breather Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program:Love working here Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits:From medical insurance to pension plans weve got your back. Plus location-specific benefits andperks!
- Workation Wonderland:Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days:Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent initiative and alongside one of the most brilliant teams in the industry.
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Enjoy online trading like never before. With Capital.com’s app, you can discover investment opportunities on leading financial markets. Access the latest trading insights at the touch of a button, as well as in-depth educational features, comprehensive financial analysis and the day’s ... View more
