IT Assistant
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Provide first-level technical support to users for hardware software and network-related issues.
- Install configure and maintain computer systems printers and peripheral devices.
- Assist with user account creation access management and password resets.
- Support the setup and maintenance of email accounts shared mailboxes and system permissions.
- Perform regular system updates antivirus checks and data backups.
- Log track and resolve IT service requests through the helpdesk system.
- Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
- Assist with the installation and maintenance of POS Opera and other business applications.
- Maintain inventory records for IT equipment and ensure proper documentation.
- Provide on-site support for meetings events and system rollouts when required.
- Ensure adherence to IT policies data security standards and company protocols.
- Coordinate with vendors or external support teams when needed.
Qualifications :
Qualifications and Skills:
- Diploma or Bachelors degree in Information Technology Computer Science or a related field.
- 13 years of experience in IT support or a similar role.
- Good knowledge of Windows OS Microsoft 365 and common business applications.
- Basic understanding of networking concepts (LAN/WAN routers switches Wi-Fi).
- Familiarity with ticketing systems and remote support tools.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work under pressure.
- Willingness to work flexible hours or weekends if required.
- Experience in hospitality systems such as Opera PMS Simphony POS or similar platforms.
- IT certifications (CompTIA A Microsoft Certified CCNA etc.) are an added advantage.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- Network Management
- Active Directory
- LAN
- Firmware
- Computer Networking
- POS
- Windows
- Software Troubleshooting
- Operating Systems
- Micros POS
- Analytics
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
