Associate Technical Support Engineer
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB TITLE:
Associate Technical Support Engineer
JOB PURPOSE:
END-USER Support Field Support Engineer
QUALIFICATION:
BE/BTech/Bsc/Diploma
EXPERIENCE:
1 2 Years
CERTIFICATIONS:
MANDATORY TRAININGS ATTENDED
REPORTING TO:
Team Lead
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
- Provide prompt and effective support for VIP users ensuring minimal disruption.
- Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
- Install and troubleshoot Antivirus agents on the desktops.
- Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
- Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
- Perform OS imaging deployment and configuration of new laptops.
- Participate in bulk asset movement including device preparation and deployment.
- Perform spare parts replacement for laptops and CPUs.
- Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment
- Provide L1 stand in support in Boardrooms and Meeting rooms.
- Troubleshoot technical issues and document solutions in knowledge base articles.
- Document incidents resolutions and maintain accurate service records.
CERTIFICATIONS:
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
OPTIONAL
Proficiency in supporting Windows 10/11 and macOS
Knowledge of OS imaging and deployment tools (e.g. MDT SCCM Jamf)
Knowledge of Service Management tools
SOFT SKILLS:
MANDATORY
OPTIONAL
communication
to multi-task
Servicing Skills
Required Experience:
IC
Key Skills
- Feed
- Fund Management
- Apache Tomcat
- Database
- Linux
About Company
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more
