Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a friendly and customer-focused Female Guest Service Agent to join our team in Dubai United Arab Emirates. As a Guest Service Agent you will be the first point of contact for our guests ensuring their stay is comfortable and memorable from check-in to check-out.
- Welcome and greet guests upon arrival providing a warm and professional first impression
- Process guest check-ins and check-outs efficiently ensuring all necessary paperwork is completed accurately
- Respond to guest inquiries and requests promptly and courteously either in person or over the phone
- Assist guests with room reservations upgrades and special arrangements
- Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
- Coordinate with other departments to ensure guest needs are met in a timely manner
- Maintain up-to-date knowledge of hotel amenities services and local attractions to provide accurate information to guests
- Process payments and handle cash transactions accurately
- Ensure the lobby and reception area are clean organized and presentable at all times
- Assist with administrative tasks such as preparing reports and maintaining guest records
Qualifications :
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Excellent communication skills in both English and Arabic
- Strong interpersonal skills with a friendly and approachable demeanor
- Ability to multitask and remain calm under pressure
- Problem-solving skills and attention to detail
- Proficiency in computer systems and hotel management software
- Flexibility to work various shifts including evenings weekends and holidays
- Professional appearance and adherence to grooming standards
- Ability to stand for extended periods and assist with light lifting when necessary
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
