Lobby Hostess
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and friendly Lobby Hostess to join our team in Dubai United Arab Emirates. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive first impression of our hotel.
- Greet and welcome guests upon arrival providing a warm and professional reception
- Offer personalized assistance and information about hotel facilities services and local attractions
- Coordinate with front office concierge and bell staff to ensure smooth guest arrivals and departures
- Maintain the lobby area and public spaces in a clean organized and visually appealing condition
- Handle guest inquiries special requests and reservations efficiently and courteously
- Monitor guest satisfaction in the lobby area and address any concerns promptly
- Assist with VIP arrivals departures and special occasions
- Promote hotel services and experiences to enhance guest satisfaction and drive revenue
- Ensure compliance with health safety and hygiene standards in all public areas
- Collaborate with other departments to provide seamless guest experiences
- Stay informed about local events and attractions to provide up-to-date information to guests
Qualifications :
- Previous experience in guest services concierge or hostess roles preferably in luxury hotels or resorts
- Excellent interpersonal and communication skills with a strong customer service orientation
- Ability to anticipate guest needs and provide personalized assistance
- Strong organizational and multitasking abilities
- Fluency in English; additional languages are highly advantageous
- Professional appearance and confident demeanor
- Knowledge of local attractions culture and amenities in Dubai and the surrounding areas
- Familiarity with hotel management systems
- Ability to handle high-pressure situations with grace and composure
- Detail-oriented with a keen eye for maintaining a pristine lobby environment
- Flexibility to work various shifts including weekends and holidays
- Collaborative team player with a positive attitude
Additional Information :
- Minimum 1 year of experience in the same or similar role
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
