Director, Operations
Posted on :
03-10-2025
Employer Active
1 Vacancy
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Job Description
- Lead coordinate and oversee all hotel operations ensuring smooth functioning and alignment with business objectives.
- Develop and execute operational strategies to deliver innovative guest-centric experiences.
- Ensure compliance with brand standards legal requirements and operational policies.
- Monitor competitor activities and international trends ensuring the hotel remains ahead of the market.
- Act as a key ambassador of the brand maintaining a strong presence on the floor.
- Champion a culture of luxury personalization and continuous improvement in service delivery.
- Regularly engage with guests ensuring feedback is acted upon promptly and effectively.
- Drive the implementation of guest experience initiatives ensuring consistency across all departments.
- Collaborate with Sales Marketing and Revenue teams to support upselling guest loyalty and reputation management.
- Oversee departmental budgets payroll and operational expenses ensuring alignment with financial targets.
- Set and achieve profit margin goals through effective cost management resource optimization and revenue enhancement strategies.
- Identify opportunities for reinvestment innovation and efficiency to maximize overall profitability.
- Support revenue growth through operational excellence cross-selling and collaboration with commercial teams.
- Inspire mentor and develop Department Heads to achieve high levels of performance and engagement.
- Partner with the Director of People & Culture on workforce planning recruitment succession and performance management.
- Conduct regular progress reviews and annual performance appraisals for leadership team members.
- Foster a culture of empowerment accountability inclusivity and well-being among all colleagues.
- Ensure training coaching and career development initiatives are implemented across departments.
- Lead the implementation of the hotels sustainability initiatives in line with Accors Sustainability Program commitments.
- Ensure high standards of hygiene safety and security in all areas of operation.
- Promote responsible resource management (energy water waste) and eco-efficient practices throughout the property.
- Serve as a role model for integrity confidentiality and compliance with all corporate and statutory requirements.
Qualifications :
- Bachelors degree in Hotel Management or related field.
- Proven senior leadership experience as Director of Operations or Executive Assistant Manager in luxury hotels.
- Strong background in Food & Beverage operations at senior leadership level.
- Minimum 8 years experience in luxury hospitality with significant exposure to the UAE market strongly preferred.
- Excellent oral and written communication in English (additional languages an advantage).
- Commercially astute with strong financial and business acumen.
- Culturally agile dynamic and approachable leader with exceptional interpersonal skills.
- Creative thinker with a passion for excellence guest personalization and continuous innovation.
- Flexible to work varied schedules based on operational demands.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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