Sr. Team Lead Rider
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Job Description
Role Summary
The Sr. Team Lead Rider is a critical lead role responsible for overseeing front-line onboarding and compliance operations across the UAE. This position ensures that every rider entering the fleet meets mandated requirements while simultaneously maintaining operational throughput audit readiness and compliance integrity.
The role requires strong leadership the ability to balance speed with accuracy and a commitment to continuous process improvement.
Whats On Your Plate
Lead and manage the daily operations of rider onboarding and compliance functions across multiple cities.
Develop implement and monitor processes to ensure seamless onboarding and timely compliance with all mandated documents.
Establish KPIs and regularly monitor progress to maintain onboarding velocity without compromising compliance accuracy.
Anticipate potential backlogs or risks and proactively implement solutions to mitigate audit exposure or operational delays.
Provide regular reporting analysis and recommendations to senior leadership to enhance onboarding and compliance outcomes.
Supervise and coach the Onboarding Lead and Compliance Admin to achieve high-quality performance standards.
Partner with internal stakeholders (Legal Operations HR City Logistics teams) and external 3PLs to resolve bottlenecks and ensure smooth collaboration.
Qualifications :
What Did We Order
Education & Experience
Bachelors Degree required; Masters preferred.
23 years of experience in large-scale operations ideally in last-mile delivery e-commerce or mobility tech.
Demonstrated experience managing senior operations staff and cross-functional projects.
Core Competencies
Operational Leadership & Strategic Foresight: Ability to drive day-to-day execution while shaping long-term direction.
Analytical Mindset: Skilled in leveraging data and dashboards not only to measure performance but also to translate insights into action.
Stakeholder Management: Proven ability to influence align and build trust across teams and with external partners.
People & Process Development: Passion for coaching teams building scalable frameworks and raising the bar for compliance and operational excellence in a high-growth fast-paced environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
