Groups, Conference and Events Assistant Manager (Mandarin Speaker) | Waldorf Astoria Dubai Palm Jumeirah

EOE/AA/Disabled/Veterans

The Groups Conference & Events Assistant Manager is responsible for overseeing the planning organization and execution of all group events conferences and meetings at the hotel. This role involves working closely with clients to ensure their events are executed flawlessly while maintaining the hotels standards of luxury service. Fluency in Mandarin (both written and spoken) is required and proficiency in other languages will be considered an advantage as the role involves frequent interaction with international clients.

What will I be doing

As Groups Conferences & Events Assistant Manager you will manage group accommodations actively converting customer enquiries into confirmed sales. The Groups Conferences and Events Assistant Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

Specifically you will be responsible for performing the following tasks to the highest standards:

• Assist in managing all aspects of group bookings conferences and events including pre-event planning on-site coordination and post-event follow-up.

• Collaborate with clients to understand their specific event requirements ensuring their needs are met with the highest standard of service.
• Provide translation or language support as needed during client meetings site visits and event coordination to enhance guest experience.
• Communicate effectively with Mandarin-speaking clients to ensure their specific requirements and preferences are accurately understood and executed.
• Support the development of business opportunities from Mandarin-speaking markets and contribute to building strong long-term client relationships.
• Liaise with internal departments (e.g. catering audio-visual housekeeping) to ensure seamless event execution.
• Build and maintain strong relationships with clients ensuring their experience is personalized and exceeds expectations.
• Conduct site visits assist in event proposals and provide guidance on event planning to clients.
• Respond to client inquiries promptly and professionally addressing concerns and providing solutions as needed.
• Ensure smooth operation of all events by overseeing logistics such as room setups catering audiovisual arrangements and other event-specific requirements.
• Ensure that events are executed on time within budget and to the highest standards of quality.
• Oversee the preparation of event spaces ensuring they are set up according to specifications.
• Assist in preparing event contracts monitoring event budgets and ensuring all invoicing and billing is accurate.
• Track revenue and costs associated with group bookings and events striving to meet or exceed financial goals.
• Assist in managing and mentoring the Events team providing guidance on event management and customer service.
• Work closely with other departments to ensure all event logistics and requirements are coordinated effectively.
• Assist the sales team in promoting the hotels event and conference facilities to potential clients.
• Stay informed about industry trends and competitor offerings to provide insights for improvement and innovation in event services.
• Ensure compliance with the hotels standards policies and procedures.
• Conduct post-event evaluations to identify areas for improvement and ensure client satisfaction.

What are we looking for

A Groups Conferences and Events AssistantManager serving Waldorf Astoria Hotels and Resorts brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Bachelors degree in hospitality management Business Administration or a related field.
• Previous experience in event planning or management preferably in a luxury hotel or similar environment.
• Strong organizational skills and attention to detail.
• Excellent communication interpersonal and customer service skills.
• Ability to multitask and work well under pressure.
• Proficiency in Microsoft Office Suite and event management software.
• Strong problem-solving skills and the ability to think on your feet.
• Knowledge of luxury service standards and a passion for delivering exceptional experiences.
• This position requires flexibility including working evenings weekends and holidays depending on the event schedule.

• Ability to work in a fast-paced and dynamic environment.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Groups Conferences and Events Assistant Manager in a luxury hotel
• Fluency in Mandarin (both written and spoken) is required.
• Proficiency in other languages will be considered an advantage.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.