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Job Description
Role : Customer Support Specialist
Location : RB- Dubai Region
Role Purpose:
Customer Support Specialist role focus on providing exceptional Customer Service identify and meeting customer needs and contribution to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.
Key Accountabilities of the role
Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance:
- Liability Onboarding
- Covered Card
Services:
- Debit Card Inquires
- Accounts General Inquiries
- Sending SMS to customer
- Police Letter Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
- Funds Transfer/ Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive Deliver and send to CCU)
- Debit Card & CHQ Book Services (Receive Deliver and Destruct)
- Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist Skills / Technical Knowledge Required for this role:
Specialist Skills / Technical Knowledge Required for this role:
- knowledge of ADIBs Retail & institutional Banking products & services
- knowledge of ADIBs Operational Policies & Procedures
- Knowledge of UAE banking practices regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
Employment Type
Full Time
