Job Summary

We are seeking a Reservation Agent to join our team in Dubai United Arab Emirates. The successful candidate will serve as the primary point of contact for guests ensuring a professional experience from the initial reservation process.

Deliver professional and efficient customer service to all guests
Manage incoming calls emails and online reservation requests with utmost professionalism
Optimize revenue through strategic recommendation of additional services and amenities
Provide comprehensive information about our property facilities and accommodate special requests
Ensure accurate processing of reservations including correct recording of all guest details and preferences
Coordinate with other departments to fulfill guest requests and address any concerns
Maintain current knowledge of promotions rates and availability to provide precise information
Demonstrate thorough understanding of the propertys policies procedures and services
Address guest inquiries and complaints promptly and professionally
Contribute to the achievement of team objectives and uphold high standards of service

Qualifications :

Exceptional customer service skills with a guest-focused personality
Excellent verbal and written communication abilities
Strong attention to detail and organizational skills
Proficiency in reservation systems and basic computer applications
Ability to multi-task and work efficiently in a fast-paced environment
Flexibility to work various shifts including evenings weekends and holidays
Experience in hospitality or customer service roles (preferred)
Knowledge of the hospitality industry and current trends (preferred)
Ability to remain calm under pressure and handle challenging situations professionally
Team player with a positive attitude and willingness to learn
Fluency in English; additional language skills are a plus

Additional Information :

What is in it for you:

Employee benefit card offering discounted Accor rates worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our corporate social responsibility activities like Planet 21

Remote Work :

Employment Type :

Full-time

Deliver professional and efficient customer service to all guests
Manage incoming calls emails and online reservation requests with utmost professionalism
Optimize revenue through strategic recommendation of additional services and amenities
Provide comprehensive information about our property facilities and accommodate special requests
Ensure accurate processing of reservations including correct recording of all guest details and preferences
Coordinate with other departments to fulfill guest requests and address any concerns
Maintain current knowledge of promotions rates and availability to provide precise information
Demonstrate thorough understanding of the propertys policies procedures and services
Address guest inquiries and complaints promptly and professionally
Contribute to the achievement of team objectives and uphold high standards of service

Qualifications :

Exceptional customer service skills with a guest-focused personality
Excellent verbal and written communication abilities
Strong attention to detail and organizational skills
Proficiency in reservation systems and basic computer applications
Ability to multi-task and work efficiently in a fast-paced environment
Flexibility to work various shifts including evenings weekends and holidays
Experience in hospitality or customer service roles (preferred)
Knowledge of the hospitality industry and current trends (preferred)
Ability to remain calm under pressure and handle challenging situations professionally
Team player with a positive attitude and willingness to learn
Fluency in English; additional language skills are a plus

Additional Information :

What is in it for you:

Employee benefit card offering discounted Accor rates worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our corporate social responsibility activities like Planet 21

Remote Work :

Employment Type :

Full-time

Key Skills

Intelligence
Corporate
Irrigation
Investment
AC Maintenance
Contract Administration

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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