Relationship Officer - (Outsource)

Role: Relationship officer

Role Purpose:

Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures.

Key Accountabilities of the role

• To source payroll accounts from targeted sectors/segment and achieve or exceed the assigned monthly target.
• Cross sell and source Covered Cards products from targeted sectors/segment and achieve or exceed the assigned target.
• Cross sell and source Personal Finance products from targeted sectors/segment and achieve or exceed the assigned target.
• Develop and maintain strong relationship with respective employers HR/Finance/Admin within targeted government entities multi nationals and well know large and medium corporates in addition to new establishments and Free Zones.
• Conduct marketing/kiosk/onboarding sessions activities within targeted employer to market ADIB products and services
• Participate and complete activities assigned by management.
• Full awareness on product policies and procedures and ensure swift implementation.
• Visit potential employers/clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.
• Full awareness on assigned products in term of knowledge/process and ensure full adherence.
• Deliver a timely prompt service to customers.
• Adhere with stipulated office timing follow strictly secrecy norms and maintain data confidentiality.
• Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement Passport EID Salary certificate/Salary Transfer Letter) prior sending to the respective unit coordinator for processing.
• Follow the approval process and escalate the delay to superiors if any.
• Execute & process the above-mentioned products lines representing ADIB prepare files as per check list share physical files with coordinators within 24 hours of completing the signing formalities with customer.
• To ensure quality of applications submitted and rectify error/omission if any.
• Check the file activation and notify management in case of delay at Card centre end.
• Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow.
• Initiate cross-sell other banking products (on best efforts basis).
• Escalate customer complaints to management if any
  

Specialist Skills / Technical Knowledge Required for this role:

• Multi-products sales payroll or employee banking experience.
• Good knowledge of retail banking service standards sales skills and computer skills
• General awareness of competitors in local/regional market
• Driving License