Head - Digital Transformation 3816
Posted on :
08-09-2025
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1 Vacancy
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Job Description
Job Summary (Head - Digital Transformation)
1. Programme Leadership & Delivery (30%)
- Lead end-to-end planning and execution of digital transformation programmes and workstreams.
- Translate organisational strategy into actionable digital roadmaps and delivery plans.
- Serve as the central point for programme accountability aligning stakeholders and advancing digital maturity.
- Oversee transformation governance: reporting risk management budget and vendor performance.
- Evaluate and collaborate with digital agencies system integrators and vendors.
- Drive adoption via change management internal alignment and upskilling.
2. Digital Strategy (20%)
- Develop and evolve digital strategy in line with new technologies and user needs.
- Identify and promote opportunities for digitization automation and data-driven improvements.
- Partner with IT data and operations to ensure secure scalable digital delivery.
3. Stakeholder Engagement & Communication (30%)
- Build and maintain strong relationships with executives delivery teams end users and vendors.
- Facilitate workshops and forums to co-design digital change.
- Deliver targeted communications to foster buy-in and maintain momentum.
- Serve as a digital ambassador enhancing internal digital literacy.
4. Governance Metrics & Continuous Improvement (20%)
- Define KPIs and metrics to measure transformation impact and ROI.
- Ensure compliance with governance data procurement and digital standards.
- Embed agile and continuous improvement practices in delivery teams.
- Capture lessons learned and refine transformation approaches.
5. Innovation and Capability Building (10%)
- Identify evaluate and implement innovative digital solutions for operational agility and customer experience.
- Build internal digital capabilities via training knowledge sharing and upskilling.
- Conduct technology and innovation scans for business case development and investment planning.
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Qualifications & Experience
- Bachelors degree (specialisation in Customer Experience Digital Technology IT Digital Media/Business Innovation).
- Relevant professional certifications (e.g. Agile/Scrum PMP PRINCE2 PROSCI Lean Six Sigma).
- 15 years overall experience; 7-10 years in digital transformation leadership.
- Experience in aviation or B2C sectors preferred.
- Expertise in DXP headless CMS microservices omnichannel CRM web/app tech eCommerce loyalty Agile methodologies.
1. Programme Leadership & Delivery (30%)
- Lead end-to-end planning and execution of digital transformation programmes and workstreams.
- Translate organisational strategy into actionable digital roadmaps and delivery plans.
- Serve as the central point for programme accountability aligning stakeholders and advancing digital maturity.
- Oversee transformation governance: reporting risk management budget and vendor performance.
- Evaluate and collaborate with digital agencies system integrators and vendors.
- Drive adoption via change management internal alignment and upskilling.
2. Digital Strategy (20%)
- Develop and evolve digital strategy in line with new technologies and user needs.
- Identify and promote opportunities for digitization automation and data-driven improvements.
- Partner with IT data and operations to ensure secure scalable digital delivery.
3. Stakeholder Engagement & Communication (30%)
- Build and maintain strong relationships with executives delivery teams end users and vendors.
- Facilitate workshops and forums to co-design digital change.
- Deliver targeted communications to foster buy-in and maintain momentum.
- Serve as a digital ambassador enhancing internal digital literacy.
4. Governance Metrics & Continuous Improvement (20%)
- Define KPIs and metrics to measure transformation impact and ROI.
- Ensure compliance with governance data procurement and digital standards.
- Embed agile and continuous improvement practices in delivery teams.
- Capture lessons learned and refine transformation approaches.
5. Innovation and Capability Building (10%)
- Identify evaluate and implement innovative digital solutions for operational agility and customer experience.
- Build internal digital capabilities via training knowledge sharing and upskilling.
- Conduct technology and innovation scans for business case development and investment planning.
---
Qualifications & Experience
- Bachelors degree (specialisation in Customer Experience Digital Technology IT Digital Media/Business Innovation).
- Relevant professional certifications (e.g. Agile/Scrum PMP PRINCE2 PROSCI Lean Six Sigma).
- 15 years overall experience; 7-10 years in digital transformation leadership.
- Experience in aviation or B2C sectors preferred.
- Expertise in DXP headless CMS microservices omnichannel CRM web/app tech eCommerce loyalty Agile methodologies.
Employment Type
Full-time
Key Skills
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