Guest Services Officer - Fitness

Key Responsibilities:

• Greet and assist guests upon arrival at the fitness center offering a welcoming and helpful attitude.
• Provide information about the fitness centers facilities equipment services and class schedules.
• Monitor guest activity to ensure safety and proper use of fitness equipment.
• Assist guests with any fitnessrelated inquiries offering basic guidance on equipment usage and fitness programs.
• Maintain cleanliness and organization of the fitness center including equipment towels and locker rooms.
• Ensure that all fitness equipment is in working order reporting any maintenance issues promptly.
• Handle guest complaints or concerns professionally and ensure guest satisfaction.
• Monitor the overall environment to ensure it is safe clean and enjoyable for all guests.
• Promote fitness center services such as personal training classes and wellness programs to guests.
• Ensure the fitness center operates in compliance with health and safety regulations.
• Maintain stock of fitnessrelated products (e.g. towels water supplements) and replenish as needed.
• Assist in checking in guests and processing membership or day pass transactions when required.
• Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
• Offer personalized recommendations or services based on guests fitness interests and needs.

Qualifications :

Required Skills & Qualifications:

• Previous experience in a customer service role preferably in a fitness or hospitality setting.
• Strong communication and interpersonal skills.
• Basic knowledge of fitness equipment and wellness practices.
• Ability to maintain a clean and organized fitness environment.
• Ability to remain calm and professional in highpressure situations.
• Strong problemsolving skills with a guestoriented mindset.
• Fitness or wellness certification is a plus but not required.
• Proficiency in using booking systems or guest management software.
• Ability to work flexible hours including early mornings evenings weekends and holidays.

Physical Requirements:

• Ability to lift fitness equipment or other items (up to 25 pounds).
• Ability to stand or walk for extended periods.
• Physical fitness is a plus as the role involves walking standing and occasionally demonstrating equipment use.

Remote Work :

No

Employment Type :

Fulltime