drjobs Application Support Analyst العربية

Application Support Analyst

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1 Vacancy
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Job Location drjobs

Abu Dhabi - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Role :Application Support Analyst (Outsource)
Location: Abu Dhabi

Role Purpose:

  • Responsible for overseeing and executing implementation A skilled and motivated member to play a crucial role in providing technical analysis and support to enhance banking branch operations and compliance with regulatory standards. This position requires a blend of technical expertise implementation acumen and understanding of retail banking operations requirements.
  • Follow up and track Services Co-ordinate Vendor Support Issues respond to service tickets in a timely fashion.
  • Track resolve and report incidents and known errors through the approved processes.
  • Follow the mandatory and obligatory standards set by the management in delivering the services.
  • Completion of the assigned tasks to satisfy the Users needs within agreed time frame.
  • Submit the report in timely manner based on ITD policies plans and procedures and attend to meetings as per work requirements & planning policies and submit / update the tasks status through the system biweekly basis and submit reports when required related to ADIB group including international expansion.
  • Analyze the business and technical requirements for day-to-day activities/ problems including requests received from User for applications AMBIT SIGCAP QMS MOSAIC etc.
  • Recommends multiple technical option / solution with appropriate information for the team leaders to choose a particular option.
  • Make technical recommendations on Solution and systems to improve processes.
  • Responsible for the technical design of the applications assigned.
  • Provide 1st Level support for Branch application monitor day-to-day business Application Systems problems / errors.
  • Assist in setup and configurations of the software modules concerning Branch systems.
  • Coordinate activities with the Vendor regarding Change Requests Technical Support etc.
  • Provide help during testing of Branch applications.
  • Assist in project support activities such as Change Request Assessment Patch Development and Deployment
  • Conduct in-depth technical analysis to identify opportunities for process optimization and system improvements within banking operations.
  • Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
  • Evaluate implement and manage technology solutions along with the team to streamline banking operations and improve efficiency.
  • Ensure seamless integration of new systems with existing infrastructure while maintaining data integrity and security.
  • Analyse data and performance metrics to provide insights and recommendations for data correction along with Banking Operations & Compliance.
  • Provide system knowledge and support to banking staff on new technologies and systems.
  • Serve as a senior point of contact for technical issues offering timely resolutions to ensure uninterrupted banking operations.

Application Maintenance & Support

  • Provide first level support to all readymade Banking Systems and Financial Applications
  • Provide the maintenance & support to all Vendor applications.
  • Monitor day-to-day business Application Systems problems / errors. Investigating the problems and resolving them.

Documentation / Process Ownership

  • The incumbent is responsible to take ownership maintain & update documented processes or documentation related to his job function.
  • In the event where processes or documentation are shared the incumbent shall be responsible to inform the owner of any document about required changes or improvements.
  • Eliminate risk of using old processes.
  • Used as a measurement for improvement.

Information Security

  • Maintain information security related to ADIB throughout the period of employment.
  • As soon as possible report any potential or actual risks or incidents affecting the security of information to the helpdesk.
  • Maintain risk free / controlled IT environment at ADIB

Specialist Skills / Technical Knowledge Required for this role:

  • Excellent problem-solving skills.
  • Capacity to work well within a team.
  • Attention to detail &Logical thinking.
  • Appropriate skills and knowledge of JAVA Oracle/MS-SQL IIS and WebSphere
  • Retail Branch Banking Product Implementation knowledge Ambit SIGCAP QMS TCR systems (Preferred)

Previous experience:

  • 5 years of experience in a technical support role. Certifications are preferred but not required. Working knowledge and expertise with a variety of Branch Banking software and applications. Willingness to solve complicated problems and see projects through to completion.
  • Bachelors degree in computer science Information Technology or a related field.
  • Proven experience in technical / functional analysis and system integration within the banking.
  • Understanding of banking branch compliance requirements regulations and standards impacting the banking sector.
  • Proficiency in data analysis tools and techniques.
  • Experience in system implementations as a key functional & technical member.
  • Demonstrate experience and creativity in system development and application design.
  • Combine IT expertise computer programming skills with business knowledge.




Required Experience:

IC

Employment Type

Full Time

Company Industry

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