Guest Relations Officer
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Job Summary
As a Guest Relations Officer you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs ensuring their delight with their experience.
Qualifications :
College degree in hotel management or related field
Previous experience in Front Office or Guest Services
Excellent communication skills
Experience with Front Office Systems
Proficient in English both written and spoken. Arabic/Russian/Mandarin speakers are preferred.
Additional Information :
- Luxury Hotel Experience
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Advisory
- Asset
- Consumer Durables
- Corporate Sales
- Elevator
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
