Job Summary

We are seeking an enthusiastic and detail-oriented Assistant Reservations Manager to join our dynamic team in Dubai United Arab this role you will play a crucial part in optimizing room occupancy and revenue while ensuring exceptional guest experiences.

Assist the Reservations & Revenue Manager in managing and optimizing room occupancy and revenue strategies
Oversee daily reservation operations and support the reservations team in providing excellent customer service
Handle complex reservation inquiries and resolve guest issues promptly and professionally
Generate and analyze reservation reports on daily weekly and yearly basis to aid in decision-making processes
Collaborate with other departments to ensure seamless guest experiences from booking to check-out
Implement and maintain reservation systems and procedures to maximize efficiency
Train and mentor reservation team members focusing on talent development and performance improvement
Stay updated on local and international hospitality trends to inform reservation strategies
Participate in revenue management meetings and contribute insights for pricing and inventory decisions
Ensure compliance with hotel policies and industry standards in all reservation processes

Qualifications :

Bachelors degree in Hospitality Management Business Administration or related field
Proficiency in reservation systems preferably Accor reservation system and Opera Cloud
Strong analytical skills with experience in data analysis and report generation
Excellent knowledge of revenue management strategies and practices
Advanced proficiency in Microsoft Excel and other relevant software
Outstanding interpersonal and communication skills with a strong customer-focused approach
Demonstrated leadership abilities and experience in team management
Ability to work effectively in a fast-paced multicultural environment
Fluency in English and Arabic; additional languages are a plus
In-depth understanding of the luxury hospitality market in Dubai and the UAE
Flexibility to work varying shifts including weekends and holidays as required

Additional Information :

What is in it for you:

Employee benefit card offering discounted Accor rates worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world

Remote Work :

Employment Type :

Full-time

Assist the Reservations & Revenue Manager in managing and optimizing room occupancy and revenue strategies
Oversee daily reservation operations and support the reservations team in providing excellent customer service
Handle complex reservation inquiries and resolve guest issues promptly and professionally
Generate and analyze reservation reports on daily weekly and yearly basis to aid in decision-making processes
Collaborate with other departments to ensure seamless guest experiences from booking to check-out
Implement and maintain reservation systems and procedures to maximize efficiency
Train and mentor reservation team members focusing on talent development and performance improvement
Stay updated on local and international hospitality trends to inform reservation strategies
Participate in revenue management meetings and contribute insights for pricing and inventory decisions
Ensure compliance with hotel policies and industry standards in all reservation processes

Qualifications :

Bachelors degree in Hospitality Management Business Administration or related field
Proficiency in reservation systems preferably Accor reservation system and Opera Cloud
Strong analytical skills with experience in data analysis and report generation
Excellent knowledge of revenue management strategies and practices
Advanced proficiency in Microsoft Excel and other relevant software
Outstanding interpersonal and communication skills with a strong customer-focused approach
Demonstrated leadership abilities and experience in team management
Ability to work effectively in a fast-paced multicultural environment
Fluency in English and Arabic; additional languages are a plus
In-depth understanding of the luxury hospitality market in Dubai and the UAE
Flexibility to work varying shifts including weekends and holidays as required

Additional Information :

What is in it for you:

Employee benefit card offering discounted Accor rates worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world

Remote Work :

Employment Type :

Full-time

Key Skills

Active Directory Administration
English Language
Access Control
Jpa
Legal Support
Airlines

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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