Hostess - Manava
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Maintain complete knowledge of:
- Dining room layout table/seat/section numbers proper table setups room capacity hours of operation price range and dress code
- Restaurant reservation procedures
- Daily house count arrivals departures VIPs
- Scheduled inhouse group activities locations and times
- All department policies / service procedures
- Answer telephone within 3 rings using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation or cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments ensuring compliance to departmental standards.
- Ensure that all menus check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review the Reservation book preassign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat Guest accordingly to floor plan / being fair to each waiter.
- Show guests their table which has been designated to them
- Ensure that the guests are pleased with their table.
- Present the open menu to the guest.
- Ensure that the tables are set to the best service of the guest.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
Qualifications :
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Minimum 2 years of work experience in hotel operations. Good customer service communications and interpersonal skills are a must.
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
