Deskside Support Technician (L2) - EUC & DC UAE
Posted on :
14-08-2025
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1 Vacancy
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Job Description
WE RE HIRING A DESKSIDE TECHNICIAN (L2) EUC & DC!
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing this role you will be responsible for troubleshooting hardware software and network issues while delivering exceptional service to employees including executive/VIP staff.
Key Responsibilities:
- Provide onsite and remote support for Windows 10/11 macOS and mobile devices (iOS/Android)
- Diagnose and resolve issues related to O365 Active Directory printers video conferencing systems and peripherals
- Perform IMAC (Install Move Add Change) tasks including hardware/software deployments and upgrades
- Manage asset inventory including tagging tracking and reporting
- Support VIP users with prompt and professional service
- Collaborate with IT teams to escalate and resolve complex technical issues
- Document solutions create knowledge base articles and provide user training when necessary
Requirements
- Technical Skills & Experience:
- 4 years of hands-on experience in desktop support or IT helpdesk roles
- Strong knowledge of Windows OS (10/11) macOS and Microsoft O365
- Experience with Active Directory remote support tools (MS Remote Desktop VNC) and mobile device management
- Ability to troubleshoot hardware (laptops printers AV systems) and software issues
- Familiarity with malware removal and basic network troubleshooting
Soft Skills & Certifications:
- Excellent communication and customer service skills (VIP support experience preferred)
- Ability to work in a fast-paced corporate environment
- A Certification MCP or ITIL (preferred but not required)
- Arabic language skills
Physical Requirements:
- Ability to lift/move equipment (up to 50 lbs)
- Willingness to travel between office locations if required
Benefits
Benefits
- Competitive salary with performance-based incentives
- Career growth opportunities in a global IT environment
- Collaborative and inclusive work culture
Join Our Team!
If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.
How to Apply:
Submit your resume and a brief cover letter outlining your relevant experience.
Employment Type
Full Time
Key Skills
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